In an effort to provide you with the best possible service, please include a detailed description of the issue you’re experiencing.
To help us diagnose and resolve your issue efficiently, be sure to include:
Product (scanner, cable, component)
Detailed description of the problem (error messages, unusual noises, etc.)
Steps to reproduce the issue, if possible
Date the issue first occurred & frequency of issue
Any supporting photos
Once you’ve completed the form, you’ll receive your RA number by email. Please reference that number on all future communications.
If you don’t require a repair authorization, you can still reach our support team directly:
Support Hours: 8 AM – 5 PM CT, Monday–Friday
Email: support@scanndt.com
Phone: 903-234-2025
After-Hours Support: We know problems don’t always happen 8–5. Email us any time, and we’ll reply the next business day. For critical emergencies, we’ll work to get a solution as quickly as possible.
In an effort to provide you with the best possible service, please include a detailed description of the issue you’re experiencing.